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- Never type everything in capitals. THIS LOOKS LIKE YOU ARE SHOUTING! People will think you are being rude. Stick to normal sentence case when typing emails and messages to anyone.
- Always speak to others the way you'd like to be spoken to. Don't speak rudely or swear at other people - how would you like it if someone spoke that way to you?
- Use emoticons like : ) or : - ( to get your message across. Sometimes what you write on an email or message may be misunderstood - using emoticons helps with understanding your message. They can also make messages look fun.
- Be patient - if you are upset about something, wait 10 minutes before you write a message. You might need to calm down and rethink your wording. Remember, once you hit send your message has gone into cyberspace forever!
- Get to the point! Try to keep your emails and messages brief so that the person receiving your message is clear on what you mean to say.
- Be careful with sending to "Reply All". Do you really want everyone to get this message or only the person who sent it to you?
- If someone bullies you or writes something bad to you, tell your parents or your teacher.
- Don't reply to messages from people or email addresses that you don't know. It could be spam or a virus which will crash your computer. Worse still it could be a stranger who might try to hurt you.
- Don't forget to say "hi" and "bye" - it makes your email friendly.
- Don't forward chain letters or spam - it only fills up your friends inboxes and might stop them from getting more important information. They may carry viruses and can annoy some people.
Good emails
- Address the email to the person you are talking to. If someone else needs to know about it, but they aren't directly involved, put their address in the CC line.
- Always put a subject heading in the subject line. This will encourage people to read your email if it is something they are interested in.
- Think about how you will write your message and read it back to make sure it says what you want it to say.
- Sending an email is like sending a postcard. Along the way, people can look at your message. Don't say anything in an email that you wouldn't want anyone else to read.
- Keep your emails brief and to the point - it will make your email clearer and easier to read.
- Sign off - don't forget to end the email with your name and contact details in case the person you are emailing needs to ask you questions.
- Spell check! Check your spelling and grammar before sending your email - it's frustrating to receive emails that don't make sense.
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