Assisted School Travel Program

Students with disability who are unable to travel to and from school under the Transport for NSW's School Student Transport Scheme may be eligible for transport assistance under the Department of Education and Communities' Assisted School Travel Program (ASTP).

The ASTP plays a significant role in meeting the needs of eligible students with disability by providing free specialised transport to and from school where parents and carers are unable to provide or arrange transport for the student either fully or in part. 

The program provides around 2,800 individual transport services daily through our contracted service providers, free of charge to approximately 10,500 students across NSW.

Information for Parents

Is your child eligible for transport services? Guidelines and application forms

The ASTP Guidelines provide information about the services provided. Application forms and other important information can be accessed via the links on the right hand side of this page.

Our guidelines provide clear information about the eligibility criteria for assisted school travel. This includes details on the roles and responsibilities of parents, schools, contractors, Assisted Travel Support Officers (ATSOs) and ASTP staff in supporting the program.

Application process

All applications for assisted school travel are assessed in accordance with the program's eligibility criteria based on the individual travel support needs of students.

Please contact your school principal to discuss eligibility and to complete an application form. A student must be enrolled in a government or non-government school before an application for assisted school travel can be processed.

Application forms for transport should be completed by both you and your child's school, so that we get all the information we need to meet your child's needs. It also ensures that we receive the completed forms in plenty of time to make arrangements for your child.

We will consider your application on the basis of your child's transport needs, and according to the eligibility criteria outlined in the guidelines.

Our service providers

The safety and wellbeing of your child is our top priority. All our service providers and their vehicles are carefully screened and vetted to ensure that they are capable of providing the high quality, safe service that you, as a parent or carer, expect for your child.

Contact Details

We are here to help you - so if you need any further information on how the ASTP works, or whether your child is eligible, please contact as follows:

For enquiries regarding eligibility and applications for access to transport, please contact your school principal.

Information is also available from ASTP, by calling 1300 338 278 or by email:

Contacting ASTP by Phone

Please call 1300 338 278 (toll free) between 8:00am and 5:00pm Monday to Friday. On the phone menu select from the following:

  • Parent/Caregiver: Press 1
  • Contractor/Driver: Press 2
  • Calling from a School: Press 3
  • If you are an ATSO: Press 4

An emergency contact option has been added to the new phone system for use in the case of a genuine emergency. Please press 0 on the menu options.


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